Member Outreach / Customer Service Representative

$20/hr * In-Office * Santa Ana

Hours: 8:30 PM-5:30 PM

Position Overview

This role focuses on making outbound phone calls to health plan members from a provided call list to schedule in-home health screenings for diabetes and general health risk assessments. Ideal for outgoing candidates with customer service or phone-based experience who are comfortable engaging members and overcoming objections.

Essential Duties

• Make outbound calls from a call list to schedule in-home health screenings.
• Explain the screening process and answer member questions.
• Overcome objections with professionalism and empathy.
• Verify and update member information in the system.
• Maintain accurate call notes and documentation.
• Work collaboratively with team members to meet scheduling goals.
• Follow all company policies, compliance standards, and confidentiality requirements.
• All calls are manual outbound (no auto-dialer).

Minimum Requirements

• High school diploma or equivalent.
• Customer service or phone-based experience required.
• Prior healthcare customer support experience is a plus.
• Strong communication and objection-handling skills.
• Comfortable working both independently and as part of a team.
• Proficient with computers and Microsoft Office.
• Outgoing, friendly, and member-focused.
• Bilingual Spanish, Farsi, Vietnamese, or Mandarin preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.